In preparation for this session, the Gloat Team conducted interviews with a select group of customers to better understand what drives platform adoption and success. You won't want to miss out on the findings from our analysis, and also the opportunity to hear from the virtual customer panel where we conducted a live Q&A to dive deeper into what has driven and sustained adoption across their organizations.
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Video Time Stamps
1:52 - 18:10 Adoption Study Overview
18:15 - 20:55 Call to action on the four things your team can do to drive platform success
21:10 - 44:00 Panelist session with Lilian Castellanos (MetLife) and Kristina O'Dell (Mastercard). Hear their responses to the following questions!
23:05 Were there any surprising/unexpected adoption strategies that have led to your success?
26:30 Did you encounter any challenges in maintaining adoption levels after launch and how did you overcome them?
30:40 How do you ensure accountability amongst project posters and volunteers? (i.e. following through on your commitment)
34:05 How do you keep momentum going for projects?
38:15 What resources remained on the project after launch?
45:20 - 50:45 New Community Framework & Webpage
